Repaired saddles will only be shipped out once paid in full.

Please pack your saddle securely in a sturdy box to prevent damage during transit.

Include a copy of your proof of purchase, such as your receipt or warranty card.

For approved warranty claims, DP Saddlery will reimburse standard shipping costs only (base rate; express or upgraded services are not covered). Please retain your shipping receipt, as reimbursement will require proof of payment once the claim has been confirmed.

All saddles must be cleaned prior to shipment. A $75 cleaning fee may be applied to saddles received in unclean condition.

Repair evaluations are provided at no charge only if the repair is completed. If the repair is declined, a $30 evaluation fee will apply.