How the DP Saddlery Ordering Process Works

Buying a high-quality saddle is a major investment in your horse's comfort and your riding performance. At DP Saddlery, our Shopify online store checkout is just the first step in a personalized, expert-guided journey.

Here is exactly what happens after you click ‘purchase’.

1. Secure Your Selection Online

Browse our online inventory and add your chosen saddle or accessories to the cart. Complete the standard checkout process to secure your order.

2. We Match You with an Expert Fitter

We do not just ship a saddle and hope for the best. Once your order is processed, we will review your order details and assign an accredited, affiliated saddle fitter to your case.

3. Professional Evaluation and Support

Your assigned fitter will reach out to further assist you. They will evaluate your saddle of choice against your horse's specific conformation and your riding needs. This ensures the model, tree size, and panel configuration provide an optimal, pain-free fit.

4. Final Delivery and Setup

Once the details are verified and any necessary adjustments are finalized, your saddle is prepared for delivery. Upon arrival you will have the chance to set up a virtual fitting with the affiliated saddle fitter. DP Saddlery assures 5 days to work with the fitter and achieve a satisfying fit for you and your horse. 

5. Return

If the saddle is not what you hoped for and a reasonable fit can not be achieved, the saddle can be returned accordingly, as long as it was kept in new condition. The return will be arranged through the affiliated saddle fitter. DP Saddlery will deduct a restocking fee from the reimbursement once the saddle is received accordingly.