After your order is placed, we'll connect you with an authorized DP Saddlery fitter. The fitter will evaluate your horse, make any necessary adjustments, and ensure the saddle is properly fitted before regular use. Many DP Saddlery saddles feature adjustable fit systems, allowing for future fit changes as your horse develops.

How the DP Saddlery Ordering Process Works

Buying a high-quality saddle is a major investment in your horse's comfort and your riding performance. At DP Saddlery, our Shopify online store checkout is just the first step in a personalized, expert-guided journey.

Here is exactly what happens after you click ‘purchase’.

1. Secure Your Selection Online

Browse our online inventory and add your chosen saddle or accessories to the cart. Complete the standard checkout process to secure your order.

2. We Match You with an Expert Fitter

We do not just ship a saddle and hope for the best. Once your order is processed, we will review your order details and assign an accredited, affiliated saddle fitter to your case.

3. Professional Evaluation and Support

Your assigned fitter will reach out to further assist you. They will evaluate your saddle of choice against your horse's specific conformation and your riding needs. This ensures the model, tree size, and panel configuration provide an optimal, pain-free fit.

4. Final Delivery and Setup

Once the details are verified and any necessary adjustments are finalized, your saddle is prepared for delivery. Upon arrival you will have the chance to set up a virtual fitting with the affiliated saddle fitter. DP Saddlery assures 5 days to work with the fitter and achieve a satisfying fit for you and your horse. 

5. Return

If the saddle is not what you hoped for and a reasonable fit can not be achieved, the saddle can be returned accordingly, as long as it was kept in new condition. The return will be arranged through the affiliated saddle fitter. DP Saddlery will deduct a restocking fee from the reimbursement once the saddle is received accordingly.

Please visit our return policy for more information.

Shipping costs vary, depending on the style of saddle you are ordering and your location. If you would like to know your shipping costs ahead of time, please send an Email request to contact@dp-saddlery.com and provide us with your complete mail-to address as well as which saddle you are interested in, and we will send you a quote. Shipping costs are non-refundable.

We accept all major credit cards, PayPal, checks and cash. When paying with a check, please understand that your items will not ship out until your check has cleared. If you're not registered with PayPal, PayPal will put a temporary hold on your payment that usually clears within 24 hours. You can still use PayPal. In any case, please discuss your options with us personally. We enjoy giving personal customer service and value our customer satisfaction.

PayPal fees are no longer refundable and will be deducted from your refund.

Payment plans (layaway)

Payment plans are available at 0% interest. Automatic billing is set up via a contract and your credit/debit card will be charged accordingly. There is a one time office fee of $50 to begin your payment plan that is non-refundable.

We will work within your budget to create a monthly payment you can afford. A 25% down-payment is required to start your payment plan.

You can also opt to send us a check once per month or pay cash, whichever you prefer. Your merchandise will be held for you until payment is complete. We do not ship out items that are not fully paid.

Sales taxes are charged in the following states:

Alabama, Ohio, Massachusetts, and Pennsylvania, as well as at tradeshows. They are based on your local sales and use tax.

We offer a 14 day trial period, in which you can ride the saddle and see if it's going to be the right fit for you and your horse.

Please see our return policies for more information.

Please note: We do not keep demonstration saddles on hand that can be shipped out to ride in. We have too many models, sizes and variations so this is simply not possible for us.

If we do have a previously ridden in model in stock you can opt to purchase it at a reduced price. Any item marked as clearance is a final sale and cannot be returned. The 14 day trial period applies only to purchases of new saddles directly from the US DP Saddlery headquarters. Authorized dealers may offer different terms or no trial period at all.

Regular saddle maintenance is a must. Not only does your leather need appropriate care and storage, but your panels do, too.

Wool-flocked saddles require maintenance! For most horses, once or twice a year is a good place to start, but it does depend on how often and how long you ride, and on your horse's unique needs. Wool won’t last forever.

You will likely need to do a full wool replacement at some point, maybe even every few years.

By using synthetic wool-flocking, DP Saddlery has significantly extended the longevity of the material, so you don't have to reflock as often.

You also want to keep a wool flocked saddle for one horse only. Sharing a saddle with wool-flocked panels means that other horses are not having a custom fit, and their bodies can change the wool arrangement for the horse that it was designed for.

Wool flocking may also absorb sweat and moisture over time. Wool that has soaked up moisture can easily be replaced. You can delay this replacement with absorbent saddle pads, like sheepskin. Store saddles in a clean and dry place. No musty and damp tack rooms, please.

Speak to a certified saddle fitter in your area to determine your custom needs for maintenance.

Foam panels will also require maintenance, although significantly less than wool-flocked panels. Monitor the panels closely, and make note if they start to compress or get hard. If that is the case, contact us to order replacement panels (additional cost!).

DP Saddlery is not responsible for damages caused by improperly maintained wool flocking.