Comprar una silla de montar de alta calidad es una gran inversión en la comodidad de su caballo y en su rendimiento al montar. En DP Saddlery, el proceso de pago en nuestra tienda en línea es solo el primer paso en un viaje personalizado y guiado por expertos.

Esto es exactamente lo que sucede después de hacer clic en "comprar".

1. Asegure su selección en línea

Explore nuestro inventario en línea y añada la silla de montar o los accesorios elegidos al carrito. Complete el proceso de pago estándar para asegurar su pedido.

2. Le asignamos un experto en ajuste

No nos limitamos a enviar una silla de montar y esperar lo mejor. Una vez que su pedido sea procesado, revisaremos los detalles de su pedido y asignaremos un experto en ajuste de sillas de montar acreditado y afiliado a su caso.

3. Evaluación y soporte profesional

Su experto en ajuste asignado se pondrá en contacto con usted para seguir asistiéndole. Evaluará la silla de montar que ha elegido en función de la conformación específica de su caballo y de sus necesidades de monta. Esto garantiza que el modelo, el tamaño del armazón y la configuración del panel proporcionen un ajuste óptimo y sin dolor.

4. Entrega final y configuración

Una vez verificados los detalles y finalizados los ajustes necesarios, su silla de montar se prepara para la entrega. A su llegada, tendrá la oportunidad de programar un ajuste virtual con el experto en ajuste de sillas de montar afiliado. DP Saddlery garantiza 5 días para trabajar con el ajustador y lograr un ajuste satisfactorio para usted y su caballo.

RETURNS & EXCHANGES

Please note: Items sent back to us without first requesting a Return Merchandise Authorization can not be accepted. 

Standard Tack & Accessories: Items can be returned or exchanged up to 7 days after receipt. Products must be unused (no use of oil, grease or otherwise modified or altered).

Saddles: You have a 5-day trial period starting from the delivery date. The tack must arrive in the exact same condition as when it was shipped.

Custom Saddles & Custom Tack: All sales are final. Custom tack cannot be returned, exchanged or refunded.

To start a return, you can contact us at contact@dp-saddlery.com

If your return is accepted, we will issue an Return Merchandise Authorization number and send you a return shipping label, as well as instructions on how and where to send your package. 

Please note that returns will need to be sent to the following address:

DP Saddlery LP

11101 S Crown Way, Ste 8

Wellington, FL 33414

You can always contact us for any return question at contact@dp-saddlery.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@dp-saddlery.com

DP Saddlery Trial Policy

We understand that finding the perfect fit for both horse and rider is essential. To assist you, we offer a specialized trial and return period for our standard saddles, alongside specific guidelines for custom orders and strict saddle protection rules.

Policy Terms

• 5-Day Trial Period: You have 5 business days from the date of delivery to test the saddle fit.
• Condition Requirement: Saddles must remain in brand-new condition to qualify for a return.
• Restocking Fee: A flat fee of $150 USD applies to all returned saddles to cover inspection and processing.
• Shipping Costs: The buyer is responsible for all original and return shipping charges.

A saddle trial is strictly an evaluation of fit, not a test ride. Its sole purpose is to ensure the anatomical compatibility and comfort of the saddle for both horse and rider.

Mandatory Saddle Protection Rules

To maintain brand-new condition during your trial, you must follow these protection protocols. Saddles showing scratches, dirt, sweat, indents, or hair cannot be accepted for return.

• Stirrup Leather Protection: Wrap stirrup leathers completely in plastic wrap or tube socks. Only use clean, soft garment-leather or calfskin leathers.
• Panel & Underside Care: Groom your horse thoroughly before saddling. Place a thin, clean sheet or trial cloth directly on the horse's back, followed by a completely clean, hair-free saddle pad.
• Girth Buckle Safety: Use a fleece girth cover to prevent buckles from scraping the sweat flaps. Buckle slowly to avoid creasing the billets.
• Rider Attire: Ride only in smooth breeches or tights. Do not wear full-seat silicone grips, jeans with heavy seams, or apparel with metal rivets, zippers, or spurs.
• Environment & Storage: Conduct the trial indoors or in a covered arena to avoid rain and dust. Store the saddle on a well-padded rack; never place it on the ground.